Delete your FieldValve account
Account deletion is started from inside the FieldValve app, published by GenAspect Inc.; this page explains how to do it and exactly what happens to your data.
Open FieldValve to delete your account
How to delete your account
- Sign in at app.fieldvalve.com, in the browser or in the FieldValve mobile app.
- Open Settings → Profile. On a phone, open the More tab.
- Choose Delete account and confirm with your password.
What gets deleted
Which of the two below applies to you is shown on the confirmation screen before you delete anything.
If you are a team member
That is a technician, a manager, or an owner alongside other owners. We erase your name, email address, phone number, profile photo, skills and certifications, notification preferences, sign-in sessions and your last reported map position.
Your work records — time entries, job comments, photos and activity history — stay with your employer, who is required to keep them, and show as "Deleted user".
If you are the last owner of a company account
Everything above, plus the whole company account — its customers, sites, jobs, visits, quotes, invoices, price book, attachments and integrations — is permanently deleted for everyone in it.
What we keep, and why
If you are a team member: records we must keep for legal, tax or accounting reasons — invoices, payments and refunds — are retained by your employer in restricted-access form for the period the law requires, generally 6 to 7 years, and are no longer linked to your name, email address or phone number.
If you are the last owner: nothing of the company account is kept — its invoices, payments and refunds are deleted with it. Three things sit outside that deletion: copies in our hosting provider's backups, which are overwritten within seven days; whatever is held by the payment or accounting services you connected, which lives in your own accounts with those providers under their retention rules; and the product-analytics record held by our analytics provider (Privacy Policy Section 8), which is described below.
Product analytics and session recordings
We use a product-analytics provider to see how the App is used, including recordings of App sessions (Privacy Policy Sections 3.2 and 8). Deleting your account removes that provider's identifier and stored data from the device you used, so the next person to use it is not treated as you. It does not by itself delete the profile, events and recordings held on the provider's own servers. Those are deleted on request: email support@fieldvalve.com, say you want your analytics record deleted, and we will ask the provider to delete the person profile together with its events and session recordings, and confirm to you when it is done. Today that is a manual request we make for you rather than something the app does automatically when you delete your account; if that changes, this page will say so.
Section 12 of the Privacy Policy sets out every retention period in full.
How long it takes
- Your sessions end the moment you confirm. A device that is offline keeps working from its cached copy until it next connects, and clears it then.
- We email you a cancel link, valid for 7 days. Following it restores the account exactly as it was.
- After that window the deletion is carried out, and it completes within 30 days of your request.
If you cannot sign in
Email support@fieldvalve.com from the address on the account and we will handle the request for you.